What's MFA?
MFA - Multi Factoring Authentication, is a tool to help protect your accounts from Internet theft.
The PC Branch MFA will prompt you to select and answer three questions. You will be prompted to re-enter your account number and password. The PC Branch will present those questions randomly. If you forget the answers, or are locked out, please contact the credit union to reset your password and/or questions.
Bill Pay is located within the firewalls of the PC Branch. You must register for this service and have a checking share draft account with us. To access this service, simply click on the Bill Pay tab and do your business. When you are finished with Bill Pay, click on the sign out tab then close the window to get back to the PC Branch. If you have problems, please contact Cindy at the main office.
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What’s a Credit Union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.
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Where are your offices?
The main branch is located at 508 National Avenue, near the National Cemetery. The Knoxville office is located at 516 Merchants Road.
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What are the office hours?
Main branch: 7:30 a.m. - 4:30 p.m. Monday - Friday
Knoxville: 9:00 a.m. - 5:00 p.m. Monday - Friday
All offices are on Eastern time zone
The online PC Branch is available 24 hours, 7 days a week.
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What are the office phone numbers?
Chattanooga: (423) 629-2578
toll free: 1-800-305-5579
fax: (423) 624-0987
Knoxville: (865)687-3691
toll free: 1-800-272-8894
fax: (865)687-0093
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Can you access your account by telephone?
Yes. The Telephone Teller number is 1-866-255-4189. Follow the instructions. Enter your primary account number. The first time you use the system, use the last for digits of your social security number as the PIN.If you have other questions, please contact a credit union member service representative.
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Can I access my VISA account information on line?
Yes. Go to the Credit Card page and click on the link to VISA infomation.
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Can I pay my bills on line?
Yes! You must have share draft checking account to use this service. Complete an online application. The link will be within the PC Branch. Go to the Bill Pay page to learn about this service.
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I forgot my password to the PC Branch and/or Bill Pay, how do I get another?
Call the credit union and we can reset your account. If you have forgotten your Bill Pay password, it will take up to 24 hours to reset it.
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Who can join?
We serve several select employee groups and individuals needing financial services. Stop by or call us for more details.
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